- I forgot my username and/or password.
Below are the steps to recover your CANS Training username or reset your password.
Please note we cannot view passwords.
If you forgot your username:
- Select “Forgot Username” on the login page.
- Enter your email address and last name.
- Click Submit.
- Answer the security question when prompted.
Your username will be emailed to the address currently listed in your MassCANS Training record.
If you forgot your password:
- Select “Forgot Password” on the login page.
- Enter your username and click Submit.
- Answer the security question.
- Create and confirm your new password, then click Submit.
If you cannot answer the security question, select “Reset Password.”
You will receive an email with instructions to create a new password and will then be returned to the MassCANS Training homepage.
- I cannot answer the security question associated with my login.
Select the “Reset Password” option.
You will receive an email with instructions to create a new password and will then return to the MassCANS Training homepage.
- I no longer work for the agency listed on my account. How do I update my information?
If you need to update your agency affiliation, please contact us (MassCans@umassmed.edu).
For other changes, use the “Edit Profile” button in your account.
- Should I create a new account if I forget my login information or change agencies?
No. Previously certified clinicians should not create a new CANS Training account.
Multiple accounts create multiple certification keys, which can cause issues in the Virtual Gateway.
Each user should have:
- One CANS Training account
- One certification key attached to their name, not their agency
If you are having trouble with your certification key, try entering it into the Virtual Gateway again, it often works on the second attempt.
For password help, see the “password reset” information above.
- I work for two agencies. Do I need two CANS accounts?
No. Even if you work for multiple agencies, you should maintain one CANS Training account and one certification key.
Your certification key is tied to your name, not your employer.
- Why don’t I need to retest for recertification anymore?
The requirement to complete CANS assessments at assigned intervals
has not changed.
However, MassHealth has
temporarily suspended the recertification testing requirement for currently certified assessors due to upcoming system and training updates.
New clinicians must still complete training and certification before conducting CANS assessments.
- I failed my exam. What should I do?
If you fail the certification test
three times, contact the Help Desk.
We will reset your account, giving you
three additional attempts.
Before retesting:
- Complete the full training.
- Consider reviewing the CANS User Guide during the exam.
- If you need additional support, a CANS Consultant is available upon request (MassCans@umassmed.edu).
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How do I get CEs for the CANS certification training?
To obtain Continuing Education credits following completion of training, you must first pass the CANS Certification exam and complete the on-line evaluation survey after the exam.
Please note that you will have up to 90 days to apply for credits, however you will NOT be able to return to this survey. The survey is required for Continuing Education credits, so it is important that if you anticipate applying for credits you must complete this survey. To obtain
clik here. You may obtain Continuing Education credits one time per licensure period.
Social Work: This program has been approved for 8 Social Work Continuing Education hours for re-licensure, in accordance with 258
CMR. Collaborative of
NASW and the Boston College and Simmons Schools of Social Work Authorization Number D71602. 8 CEs are approved, the fee is $80.
Marriage and Family Therapists: This activity has been certified by NEAFAST on behalf of the Massachusetts Board of Registration of Allied Mental Health & Human Services Professions, for LMFT professional continuing educatoin. Certification #PC-040266. The fee is $80.
Nursing: This program meets the requirements for 8 nursing contact hours as specified by the Massachusetts Board of Registration in Nursing - 244
CMR 5.04. The fee is $80.
LMHC: Berkshire
AHEC,
ACEP No. 5585, and University of Massachusetts Medical School,
ACEP No. 6842, are co-sponsors of this program. This co-sponsorship has been approved by
NBCC. Both
ACEPs are responsible for this program, including the awarding of
NBCC credit. 8 CEs are approved; the fee is $80.
Substance Abuse Counselors: The Massachusetts Board of Substance Abuse Counselor Certification do not review online trainings but will accept credits approved by another Board, such as the NASW MA. Credits have been approved by the Collaborative of NASW and the Boston College and Simmons Schools of Social Work, in accordance with 258 CMR and a certificate is available for substance abuse counselors, with the NASW MA approval of 8 continuing education hours. The fee is $80.
Psychologists: CEs for psychologists are provided by The Spiritual Competency Academy (SCA) which is co-sponsoring this program. The Spiritual Competency Academy is approved by the American Psychological Association to sponsor continuing education for psychologists. The Spiritual Competency Academy maintains responsibility for the program and its content. For questions about receiving your Certificate of Attendance, contact BerkshireAHEC (hbruno@berkshireahec.org). For questions about CE, contact Spiritual Competency Academy at www.spiritualcompetencyacademy.com . The fee is: $115 for 8 credits of Psychology.